Refund Policy
Last updated 26 September 2026
How cancellations and refunds work for bookings with Arriba, operated by Life & Soul Ltd.
Cancelling your booking
To cancel a booking, please contact the venue directly using the details below. Contacting the venue to cancel is the only way to request a refund.
When a refund can be issued
A refund can be issued only where a booking is cancelled 48 hours or more before the booking date and time. Cancellations made less than 48 hours before the booking are not eligible for a refund.
Deposits
Deposits are non-refundable, unless the booking terms shown to you at the time of booking state otherwise.
Changing instead of cancelling
You can also change your party size, or the date and time of your booking, subject to availability, using the manage-booking link in your confirmation email. Where a change is possible, any deposit or prepayment you have already made is carried over to the amended booking.
If the venue cancels
If the venue has to cancel your booking, any deposit or prepayment you have made is refunded to you in full, to the card you paid with.
How to reach us
To cancel a booking or ask about a refund, contact us at 1A West Street, Congleton, CW12 1JN, email info@arribacongleton.co.uk, phone 01260 400101.